Terms & Conditions

Ordering

First, you need to register on our website. Please provide an accurate delivery address, e-mail address, and phone number.
Then select the desired item, enter the required dimensions and quantity, and click the “Add to cart” button.

After completing your selection, click on the “Shopping Cart” button. You will be redirected to a page where you can review the selected items, adjust quantities, and see the total cost of your order.
The minimum order value is 50 €.

After confirming the selected items and verifying the delivery address, choose a payment method and complete the purchase procedure.
Once the order is placed, a confirmation e-mail with the order details will be sent to your e-mail address. Please check all folders (Inbox, Spam, Updates, etc.).

Payment

Our online store accepts payments exclusively via PayPal.
Prices are displayed in EUR or USD.

Order Processing

Order preparation requires 1–3 business days. Before shipping, we carefully verify the correctness of the selected products.
If necessary, we may recommend changing or adding items to ensure correct product selection and proper use.

If the order details require clarification, we will contact you by e-mail, WhatsApp chat, or phone.

Once the order has been prepared and shipped, you will receive an e-mail with the tracking number and tracking link. Please check all e-mail folders (Inbox, Spam, Social, etc.).

Delivery

All parcels are shipped from Germany.
Domestic shipments are delivered via DHL.
International shipments are delivered via FedEx.

For detailed delivery terms, please follow this link: click here.
Express delivery is also available — conditions can be found here.

Please ensure that your shipping address, e-mail address, and phone number are entered correctly.
In case of reshipment due to an incorrect address, all shipping costs are borne by the customer.

Parcels shipped within the European Union are not subject to customs duties.
If your country is outside the EU, please contact your local customs office before purchasing to clarify import regulations. We are not responsible for any import taxes or customs duties charged on your package. These costs must be paid by the customer, if applicable.

If a parcel fails to clear customs or required documentation is missing, it may be returned to the sender. Once the parcel is returned to us, a refund will be issued excluding shipping costs (both directions).

Returns

We accept returns only if products are in their original packaging, unused, and undamaged.
Returned items must be sent within 14 days of receipt.

Returned parcels must be sent via courier at the customer’s expense. Please provide the tracking number to [email protected] in order for the refund to be processed.

To expedite the return process, please include the following information:

• Your full name

• The date the order was placed and received

• A list of the product(s) to be refunded or replaced

• The reason for the return

Refunds or replacement shipments (by agreement) are applicable in the following cases:

• At the customer’s request, provided that the parcel is returned unchanged (all goods are new, unused, and in original packaging). Refunds are issued excluding shipping costs.

• Manufacturing defect — a replacement parcel will be shipped by the warehouse.

• Lost parcel — a shipment is considered lost 40 days after the shipping date.

Refunds

Refunds are processed after the returned items are received and inspected.
Funds are typically credited within 3–5 business days, depending on the bank. In some cases, processing may take up to 14 days.
If payment was made via PayPal, refunds usually occur on the same business day.

Refunds are not possible while a shipment is in transit.

Exchange

An exchange is possible only if the implants are returned in their original packaging and are undamaged, unused, and unopened.

Implants approved for exchange will be shipped together with the customer’s next order.

Pricing Policy

The administration of this website reserves the right to change prices at any time without prior notice.
Prices of orders that have already been paid remain unchanged.

Force Majeure

Sigma Implants Ltd. shall not be held liable for any delay or failure in performance resulting from events beyond its reasonable control. Such events include, but are not limited to, disruptions caused by postal or courier services, strikes, acts of war, epidemics or pandemics, governmental regulations imposed after the fact, fire, failures of communication lines or power supply, earthquakes, or other natural or man-made disasters.

Amendments and Acceptance of Terms

Sigma Implants reserves the right to modify or update these Terms and Conditions, the Privacy Policy, or any other rules, regulations, or guidelines at any time and at its sole discretion, without prior notice.

By placing an order on www.sigma-implants.com, you confirm that you have read, understood, and accepted our Terms and Conditions, Privacy Policy, and all other applicable rules.