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Terms & Conditions
Ordering
First, you need to register. Please, specify precise delivery address, e-mail and phone number. Then, select the desired item. Enter required dimensions, quantity and click on the "Add to cart" button. After you complete your selection, click on the "Shopping Cart" button and you'll be taken to a page where you can see selected items, change quantity and see the total cost of your order. Minimum order value: 50€.
After confirmation of selected items and verification of delivery address, choose a payment method and complete the purchase procedure. After that, a letter to confirm purchase and order details comes to your e-mail address. Please check all e-mail folders (Inbox, Spam, folder Updates and other)
Payment
Our online store accepts payments by Credit Cards (Visa, MasterCard, Maestro, Amex) and PayPal. If you have problems with the payment please contact your bank to open online payments for your card.
All payment pages of the Sigma-implants.com website are protected by the SSL certificate.
Currency: prices are indicated in EUR or USD.
More Information on card details storing:
Our website don't collect/store credit card information. We use the redirect to SafeCharge payment page. We are legally obligated to secure your consent to allow SafeCharge to store your card details for future use. As per our policy, payment processing is not possible before you agree to such storing.
Order Processing
Our website don't collect/store credit card information. We use the redirect to SafeCharge payment page. We are legally obligated to secure your consent to allow SafeCharge to store your card details for future use. As per our policy, payment processing is not possible before you agree to such storing.
Order Processing
We need 1-3 business days for order preparation. Before shipping the order we carefully check the correctness of the selected products. In case of need we would recommend you to change or add some items. It is very important for us you choose the right products and can correctly use them. If the order isn't correct we will contact you by e-mail, WhatsApp chat or phone for details clarification.
After order preparing and parcel shipping we provide an e-mail with the parcel number and tracking link. Please check all e-mail folders (Inbox, Spam, Social, etc).
Delivery
Sending parcels going from Germany. Domestic shipments are delivered by DHL. The goods are dispatched to all countries of the world by FedEx or DHL.
Please follow this link to learn more about delivery terms click here
Express delivery is also available. Conditions here
Please make sure you enter the correct shipping address, e-mail and phone number. In case of reshipment of the order due to incorrect address, shipping costs are paid by the customer.
Please make sure you enter the correct shipping address, e-mail and phone number. In case of reshipment of the order due to incorrect address, shipping costs are paid by the customer.
Parcels sent within the European Union are not subject to any customs duties.
In case your country is not the EU member, please contact your local customs office for information about your country's customs policy before purchasing. We are not responsible for any import taxes charged on your package. The customs duties should be paid by the customer (in case of need). In case of failure to pass customs, or the absence of the necessary documentation the parcel can be returned to the sender. After we receive the parcel back the refund for the order will be made in full, less the shipping costs (both directions).
In case your country is not the EU member, please contact your local customs office for information about your country's customs policy before purchasing. We are not responsible for any import taxes charged on your package. The customs duties should be paid by the customer (in case of need). In case of failure to pass customs, or the absence of the necessary documentation the parcel can be returned to the sender. After we receive the parcel back the refund for the order will be made in full, less the shipping costs (both directions).
Return
All products of our online store we can take back only in original packaging without any damage. You should send the product(s) within 14 days of receipt.
You need to send your returned package via courier at your own expense and provide us to admin@sigma-implants.com with a tracking number in order for a refund to be issued.
Exchange
Sigma Dental Implants come with a lifetime warranty. In the event of rejection, we are committed to replacing damaged implants free of charge.
You need to send your returned package via courier at your own expense and provide us to admin@sigma-implants.com with a tracking number in order for a refund to be issued.
Kindly include the following information. This will expedite the processing of your return.
- Your full name and the date the order was placed and received
- A list of the product(s) to be fixed or refunded
- The reason you wish to return the products
Money refund or sending of new parcel (by agreement) comes in following cases:
- By customer's request, but only in case client send the parcel back to warehouse unchanged (all goods are new, packed and unused). Refunds are made without the shipping charges. In case of manufacturing defect the warehouse ships a new parcel.
- In case of loss of the parcel. The parcel considered as lost in 40 days after shipping.
Refunds
After receiving and inspecting the returned items, we process the refund. Typically, funds are credited within 3-5 working days, depending on your bank. In some cases, it may take up to 14 days. If you paid through PayPal, the refund usually occurs on the same working day.
Refunds are not possible during the shipping process.
After receiving and inspecting the returned items, we process the refund. Typically, funds are credited within 3-5 working days, depending on your bank. In some cases, it may take up to 14 days. If you paid through PayPal, the refund usually occurs on the same working day.
Refunds are not possible during the shipping process.
Exchange
Sigma Dental Implants come with a lifetime warranty. In the event of rejection, we are committed to replacing damaged implants free of charge.
Before sending disintegrated implants for exchange, please review the following guidelines:
1. Requirements for disintegrated implants:
- Disintegrated implants must be clean (free from blood and biological tissues) and sterilized.
- Each implant should be individually packaged in a sterile craft pouch (see the picture below).
- Each implant must have a sticker with the LOT number.
- Each implant required a completed form (click here to download it).
2. You need to send disintegrated implants via courier at your own expense and provide us with a tracking number at admin@sigma-implants.com.
3. The inspection of disintegrated implants is conducted by the Quality Control Department once a month (on the last Friday of the month).
4. Implants returned in violation of the requirements will not be accepted and will be returned to the customer at their expense (including taxes) or disposed of upon their request.
5. Implants for exchange will be shipped with your new order.
1. Requirements for disintegrated implants:
- Disintegrated implants must be clean (free from blood and biological tissues) and sterilized.
- Each implant should be individually packaged in a sterile craft pouch (see the picture below).
- Each implant must have a sticker with the LOT number.
- Each implant required a completed form (click here to download it).
2. You need to send disintegrated implants via courier at your own expense and provide us with a tracking number at admin@sigma-implants.com.3. The inspection of disintegrated implants is conducted by the Quality Control Department once a month (on the last Friday of the month).
4. Implants returned in violation of the requirements will not be accepted and will be returned to the customer at their expense (including taxes) or disposed of upon their request.
5. Implants for exchange will be shipped with your new order.
Pricing Policy
The administration of this site reserves the right to make any changes with the prices without any notice. Only paid orders remain unchanged.
Force Majeure
We are not responsible for delays or any failure in performance resulting from acts beyond the control of Sigma Implants Ltd. Such acts include, but are not limited to, acts of local post service, strikes, acts of war, epidemics, governmental regulations superimposed after the fact, fire, communication line failures, power failures, earthquakes, or other disasters.
Sigma Implants reserves the right to change or update these Terms, Privacy Policy, or any other rules, regulations, or guidelines at any time and at its sole discretion without notice. Please familiarize yourself with them. By making a purchase on www.sigma-implants.com , you accept our Terms and Conditions, Privacy Policy, and other rules.
Sigma Implants reserves the right to change or update these Terms, Privacy Policy, or any other rules, regulations, or guidelines at any time and at its sole discretion without notice. Please familiarize yourself with them. By making a purchase on www.sigma-implants.com , you accept our Terms and Conditions, Privacy Policy, and other rules.
Thank you for your cooperation, Sigma Implants Team