Delivery & Return

Delivery
We deliver to over 227 countries.
      FREE FEDEX SHIPPING ON INTERNATIONAL ORDERS OVER 600€
Shipping charges, delivery options & carriers vary depending on your ship-to location and merchandise amount. We ship your orders via FedEx or DHL.
Please make sure you enter the correct shipping address, e-mail and contact phone number. In case of the order reshipment due to incorrect address, shipping costs are paid by the customer.
Please allow 1-3 business days for your order to be processed and shipped out of our warehouse in Germany. We do not ship on Saturdays, Sundays and bank holidays. You will receive a shipment notification email with tracking once your order has shipped. Please check all folders, including folder Spam.
Sometimes you may receive several shipments to complete the fulfillment of your order.
Parcels sent within the European Union are not subject to any customs duties.
In case your country is not the EU member, please contact your local customs office for information about your country's customs policy before purchasing. We are not responsible for any import taxes charged on your package. The customs duties should be paid by the customer (in case of need). In case of failure to pass customs, or the absence of the necessary documentation the parcel can be returned to the sender. After we receive the parcel back the refund for the order will be made in full, less the shipping costs (both directions).

Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, France, Germany, Greece, Ireland, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, etc
Standard Delivery Express Delivery
Courier Fedex, DHL Fedex, DHL
Order preparation 1-3 business days 1-2 hours*
Delivery time 3-5 business days 1-2 business days
Minimal order value 50€ 50€
Shipping costs for orders up to 249,99€ 30€ 40€
Shipping costs for orders from 250€ to 599,99€ 20€ 40€
Shipping costs for orders over 600€ Free 20€
 
All other countries
Canada, Chile, Ecuador, HongKong, Libya, Laos, New Zealand, Malaysia, Nigeria, Saudi Arabia, Taiwan, UAE, USA, etc
Standard Delivery Express Delivery
Courier Fedex Fedex
Order preparation 1-3 business days 1-2 hours*
Delivery time 5-9 business days 2-5 business days
Minimal order value 50€ 50€
Shipping costs for orders up to 249,99€ 30€ 40€
Shipping costs for orders from 250€ to 599,99€ 20€ 40€
Shipping costs for orders over 600€ Free 20€
*in case of the availability of all selected goods
 
You can select Express Delivery service by contacting us on WhatsApp Chat or by email admin@sigma-implants.com
Orders must be placed by 12:00 (Germany time) to be shipped the same business day otherwise, it will be shipped the following business day. We do not ship on Saturdays, Sundays and bank holidays.
If you failed to find your country in the List or you have questions, please write us at admin@sigma-implants.com or WhatsApp Chat

Return
We accept returns for all products from our online store only if they are in their original packaging and undamaged. Products should be sent back within 14 days of receipt.
To initiate a return, please send your package via courier at your own expense and provide us with the tracking number at admin@sigma-implants.com for a refund to be issued.
Please include the following information to expedite the processing of your return:
- Your full name and the date the order was placed and received
- A list of the product(s) to be fixed or refunded
- The reason you wish to return the products
Money refunds or sending a new parcel (by agreement) are applicable in the following cases:
1. By customer's request, provided the parcel is returned to the warehouse unchanged (all goods are new, packed, and unused). Refunds are made without shipping charges. In case of a manufacturing defect, the warehouse ships a new parcel.
2. In the case of a lost parcel, it is considered lost 40 days after shipping."

      Refunds
      After receiving and inspecting the returned items, we process the refund. Typically, funds are credited within 3-5 working days, depending on your bank. In some cases, it may take up to 14 days. If you paid through PayPal, the refund usually occurs on the same working day.
      Refunds are not possible during the shipping process.

Exchange
      Sigma Dental Implants come with a lifetime warranty. In the event of rejection, we are committed to replacing damaged implants free of charge. 
Before sending disintegrated implants for exchange, please review the following guidelines: 
1. Requirements for disintegrated implants:
- Disintegrated implants must be clean (free from blood and biological tissues) and sterilized.
- Each implant should be individually packaged in a sterile craft pouch (see the picture below).
- Each implant must have a sticker with the LOT number.
- Each implant required a completed form (click here to download it) 

2. You need to send disintegrated implants via courier at your own expense and provide us with a tracking number at admin@sigma-implants.com.
3. The inspection of disintegrated implants is conducted by the Quality Control Department once a month (on the last Friday of the month).
4. Implants returned in violation of the requirements will not be accepted and will be returned to the customer at their expense (including taxes) or disposed of upon their request.
5. Implants for exchange will be shipped with your new order. 

      Sigma Implants reserves the right to change or update these Terms, Privacy Policy, or any other rules, regulations, or guidelines at any time and at its sole discretion without notice. Please familiarize yourself with them. By making a purchase on www.sigma-implants.com , you accept our Terms and Conditions, Privacy Policy, and other rules.
     
Feel free to contact us for more information about products, price or terms of our Online store. Our e-mail is admin@sigma-implants.com, tel. +44 020 329 000 40, and also you can apply to the online chat on the website, via WhatsApp Chat, or write us through the contact form


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