Ways to increase sales of dental services: the next day call

Follow-up is a very good way which aimed at increasing the frequency of visits. Almost all dentists have the practice to call the patient after some surgeries or treatment of complex cases. Doctor makes it to take care of the patient, make sure that he is doing well, there are no complications or discomfort. This call is always a normal situation for the patient. Moreover, the patient will be very pleased by the fact that you show him involved. This will create an emotional connection between him and your dentistry, and he will have a very good impression of this visit.

What prevents calls to each of the patients after their visits? You can ask well-being, whether he liked the quality of your work, the level of service. It is important not to forget that the people first go for positive emotions, and you should do everything possible to have the person didn’t appear a drop of negativity towards your dentistry. Put yourself in the place of the patient: you went to the dentist, we put the two seals, and the next day the doctor calls you and asks how you feel, do not interfere with any filling, gives you some additional recommendations for oral care. You agree that once lost the feeling that you purely consumerist attitude. Because you have already paid money to cure your teeth, this relationship can be considered complete. When the doctor the next day cares, it is always very nice. Thus, there is a strong emotional bond, the patient begins to trust you more. Breaking the connection is difficult, even if your competitors will offer the patient a lower price.

This regulation is intended for doctors of dental clinic.

Follow-up is an action to support anything like tracking to the end or in the case of re-evaluation of new input.

In the dental clinic within the follow-up all the doctors are obliged to call their patients in the day following the treatment. If treatment involves several visits, the call is carried out after the first and after the last treatment.

Objective: To know the opinion of the client about the last procedure; find out if everything is OK, you did not have any problems; take care of the patient.

Hello! My name is Dr. Smith, I am a doctor of dental clinic "Smile" Yesterday you visited me.

Tell me, please, do you have time to talk?

Please, tell, do you have any discomfort after the treatment? Is your filling ok?

(If soon will be another visit) Thank you for conversation. I remind you that the following visit will be on Tuesday at 13:30. See you soon!

(If you plan to visit any one course of treatment ended) Thank you for conversation. I look forward to our further cooperation. If you have any problems, don’t hesitate to contact us. And don’t forget that the teeth should be supervised every six months :-) Have a nice day, good luck!

Every day doctors pass the head physician clinic report that indicate the names of patients who they called, and say whether there are any complaints from them.

Implement a system of follow-up in your dentistry and it will bring you additional profit.

In the next article: Increasing the amount of average check. System up-sell your